Client Operations Specialist

⭐ About Alts Digital

Alts Digital is a dynamic and fast-growing company that thrives on its self-sufficiency. We specialize in guiding online users to the best services tailored to their needs, thus driving customer acquisition for leading brands within the iGaming, Financial and Crypto sectors.

Our mission is to build products that potential consumers can use to obtain information and learn more about the available solutions in the market, and to help them choose the best provider for their needs.

Based in Portugal, we operate as a 100% remote company with a global presence. Our diverse team, consisting of over +40 members from more than 10 different countries, helping thousands of customers worldwide.

As fellow founders, engineers, SEO managers, designers, dog and cat lovers, adventurers, coders, and parents, we are driven by our shared passion for success. We like to move fast, think ambitiously, and are excited to expand our team by welcoming a new Client Operations Specialist.

👍 Scope of the job

Our Sales team plays a crucial role in managing relationships with some of the world's largest brands in the industry.

As our reach continues to expand, we are looking for a Client Operations Specialist to support our Sales Account Managers in delivering exceptional service to our clients.

The Client Operations Specialist will be a key player in ensuring smooth operations, providing analytical support, and facilitating communication between our sales team and other internal departments.

✔️ What You'll Do

• Support Sales Account Managers with reporting and analytics
• Coordinate with internal teams to ensure efficient workflow and problem resolution
• Work closely with the finance team to ensure seamless integration between sales operations and financial processes
• Identify operational issues and propose potential solutions
• Assist in preparing regular performance reports for clients
• Help maintain and update client databases and CRM systems
• Contribute to the development and implementation of operational processes
• Provide administrative support to the sales team as needed
• Participate in team meetings and brainstorming sessions
• Attending conferences worldwide, meetings, and industry events

🧠 Your attitude & background

• Smart and enthusiastic individual with a strong willingness to learn and grow professionally
• Responsible and reliable, with excellent organisational skills
• Methodical approach to work with keen attention to detail
• "Get things done" attitude and ability to meet deadlines
• Strong problem-solving skills and proactive mindset
• Basic analytical skills with the ability to work with data and create reports
• Team player with the ability to work effectively in a collaborative environment
• Adaptability to work in a fast-paced, dynamic startup environment
• Familiarity with CRM systems is a plus
• Excellent written and verbal skills in both English and Portuguese
• A degree in Business Administration, Marketing, or a related field is preferred but not mandatory
  
  

🎁 Benefits You'll Receive

• 100% remote startup environment with all its ups and downs. Mostly ups.
• Working with a flexible schedule. We measure results, not hours.
• Workation — a mix of work and vacation. Once a year, we find a cool place to work and have fun together.
• Alts Ville: We have a house in the stunning Madeira Island available for all employees who want to spend some time with colleagues or even with family 🏝️
• Health Insurance. We value the well-being and health of our team. To ensure that everyone feels cared for, we offer Health Insurance 🏥
• 1.000€ / year - financial support in other areas of your life, e.g., professional development.
• We offer a 100€ monthly voucher to use in co-working spaces. Working remotely doesn't have to mean working from home every day.
• Opportunities to travel for industry events and business conferences, broadening your horizons while representing Alts Digital.
  
  

Are you ready to kickstart your career in a dynamic, fast-paced environment?

Is working 100% remotely with a flexible schedule, with clearly defined goals and result-driven outcomes, an exciting proposal for you?

Are you fueled by a drive to grow professionally alongside your peers in an environment that rewards you along the way?

👉🏽Join us!